David spoke of the Customer Satisfaction Survey that the Burlington Public Library has conducted. The survey asks customers which services and branches they use, how they rate their experiences, and how the library can improve, and would use this information to help understand what is most important to the community to enhance their services.
- 4,440 people who gave their input to the survey in June
- 95% of respondents said that overall, the public library has a positive impact on their life
- the public asked for more books and items to be added to the collection, better access to quiet spaces in the library, and more variety of programs.
One important topic of the survey was titled "What Community Well-Being Means to You". The survey asked what aspects of community well-being is important to them. The question resulted in the following most important aspects of community well-being:
1) Access to healthcare, including mental healthcare
2) Ability to affordably live, work, and play in the same community
3) Support for people of all ages across their lifespan
4) Greenspace and parks
5) Access to quality education and information
In conclusion the survey was a great success and will be included in the Library's future plans.