Corporate Services, Strategy, Risk and Accountability Committee MeetingAddendumMeeting #:Date:Wednesday, May 05, 2021Time:9:30 a.m. and 6:30 p.m. (if required)Location:Council Chambers - members participating remotely4.Regular Items: Public Comments: 4.2Verbal update on Customer Experience Implementation Plan (CSSRA-08-21) Public Comments: a.Staff Presentation regarding Customer Experience Implementation Plan (CSSRA-08-21) 1.CSSRA-08-21 CX Implementation Plan Summary.pdf4.4Service redesign interim modifications and resumptions (CM-11-21) Public Comments: a.Appendix B of Service redesign interim modifications and resumptions (CM-11-21) 1.CM-11-21 Appendix B Business Licensing and Sign update.pdf4.5Burlington’s 25-Year Strategic Plan refreshed (CS-08-21) Public Comments: a.Appendix A of Burlington's 25-Year Strategic Plan refreshed (CS-08-21) 1.CS-08-21 Appendix A Strategic Plan.pdf4.6Staff Direction regarding planning and budgeting at the City of Burlington (CSSRA-11-21) 1.CSSRA-11-21 Staff Direction Regarding Planning and Budgeting.pdf2.CSSRA-11-21 Appendix A to Motion Memorandum.pdf5.Confidential Items: Public Comments: 5.6Confidential verbal update on a human resources matter Pursuant to Section 239(2)(b) of the Municipal Act, personal matters about an identifiable individual, including municipal or local board employees.No Item Selected This item has no attachments1.CM-11-21 Appendix B Business Licensing and Sign update.pdf1.CSSRA-08-21 CX Implementation Plan Summary.pdf1.CS-08-21 Appendix A Strategic Plan.pdf1.CSSRA-11-21 Staff Direction Regarding Planning and Budgeting.pdf2.CSSRA-11-21 Appendix A to Motion Memorandum.pdf